FAQ

You have questions ? 

Frequently asked questions
What are digital frame mockups ?

Digital frame mockups are high-resolution images that allow you to showcase artwork, prints, posters, photos, and designs in a realistic setting. Simply insert your design into the mockup to preview how it will look framed in a real space. It's a digital file.
How do I use a mockup ?

It's simple: Open the PSD in Photoshop or Photopea and double-click on the corresponding frame layer ("Your design here"), drag your poster onto it. Then type Ctrl+S or save and your art will appear !

For the ZIP files, right click and unzip.
What software do I need?

You can use:

  • Adobe Photoshop (recommended),
  • Photopea (free)

  • Canva (but only with JPG, you will not have the smart layers and shadows will not appear)

File details are included on each product page.
Are these physical products?

No. All products on this website are digital downloads only.

No physical frames, prints, or artwork will be shipped.
How do I download my files?

After completing your purchase, you’ll instantly receive a download link for your mockup files.

You will also receive a confirmation email with access if needed.
What file formats are included?

Most frame mockups come as:

  • JPEG (not customizable)
  • PSD files with smart objects

File formats are listed on each product page.
Can I use the mockups for commercial projects?

Yes, but usage depends on the license you select at checkout:

  • Standard License: one brand / one client usage
  • Extended License: unlimited commercial usage

Full license terms are provided before purchase.
What if I entered the wrong email or download information?

You are responsible for entering accurate order information at checkout.

If incorrect contact details prevent delivery, please reach out with your order number for assistance.
Do you offer custom mockups?

Not at this time, but you can reach out with specific requests at:

📩 soleilhome@outlook.fr
Are support questions answered?

Yes. If you experience a technical problem, please email support with screenshots and details.

Issues related to personal taste or creative style are not considered technical issues.

📩 soleilhome@outlook.fr