Terms & Conditions

 

Last Updated: 3 December 2025

Welcome to SoleilHomeMockups (the “Site”). By accessing, browsing, or making a purchase from this Site, you agree to be bound by the following Terms & Conditions. Please read them carefully before using the Site or purchasing any digital products.

 

1. Digitals only

This Site sells digital mockups and design resources (the “Products”) which are delivered electronically and not physically shipped.
By purchasing from the Site, you acknowledge that all Products are digital-only and non-tangible.

 

2. Intellectual Property & Ownership

All Products available on this Site are protected by copyright and remain the intellectual property of SoleilHomeMockups.
Purchasing a Product grants you a license to use it under the terms specified in the corresponding license agreement (Standard or Extended), but does not transfer ownership of the source files. Please check the licenses terms.

You may not:

  • Resell, share, distribute, or give away the Products

  • Claim the Products as your own creation

  • Upload the Products to another marketplace, platform, or AI dataset

Violation of licensing terms may result in legal action.

 

3. Licensing

When purchasing a Product, you receive a usage license tied to that Product.
The license type (Standard or Extended) determines how the files may be used commercially.

  • Standard License: One brand / one client use, limited commercial rights

  • Extended License: Unlimited commercial usage (but no redistribution of source files)

Using Products beyond the permitted scope requires purchasing an Extended License.

License details are provided prior to each purchase.
By accepting these Terms & Conditions at checkout, you also acknowledge and agree to the applicable License Terms associated with each product.

 

4. Digital Delivery

After purchase, Products are delivered electronically through a download link or email.
You are responsible for ensuring that you provide a valid email address and have the ability to download files.

If you experience download issues, you may contact us for assistance.

 

5. No Returns, Exchanges, or Refunds

We value all customer feedback and strive to maintain a high level of satisfaction. If you have any questions, concerns, or requests regarding your purchase, please contact us and we will do our best to assist you. As our products are digital files, all sales are final and no returns or refunds are possible, except in cases of proven technical issues directly related to the file.

Because all items sold on this Site are instant digital downloads, all sales are final.
Refunds, cancellations, or product exchanges are not offered unless a file is proven to be corrupt or technically unusable.

In case of a technical problem, you may request assistance, replacement files, or re-download support, but not a monetary refund.

Issues related to personal taste, style preferences, or artistic judgment are not considered technical problems and do not qualify for support, replacement files, or refunds.
Support will only be provided for verifiable technical issues, such as corrupted files.

 

6. Payments

All payments are processed securely through supported payment providers.
By completing a purchase, you authorize the Site to charge your chosen payment method in full.

The purchaser is responsible for providing accurate and complete billing and contact information during checkout.
This includes a valid name and email address to ensure proper order processing, digital delivery, and communication if support is required.

If incorrect or incomplete information is provided, the Site cannot be held responsible for failed deliveries, missing files, or delayed support.

Prices may change at any time without notice.

 

7. Prohibited Use

You agree not to use the Site or its Products for any illegal, defamatory, fraudulent, harmful, or unethical purposes, including but not limited to:

  • generating hate speech, harmful content, or political propaganda,

  • violating copyright or trademark laws,

  • redistributing or reselling the Products.

Any misuse may result in license termination.

 

8. Limitation of Liability

The Products are provided “as is.”
The Site shall not be liable for any loss, damages, or profits arising from the use or inability to use the Products.

Your use of the Products is your responsibility.

 

9. Privacy & Data

Personal information such as name, email, and payment details may be collected to fulfill orders.
This Site will not sell or share your data with third parties, except as required to process payments or deliver digital goods.

 

10. Changes to Terms

The Site reserves the right to update or modify these Terms & Conditions at any time.
Continued use of the Site after changes implies acceptance of the updated terms.

 

If you have any questions, please contact us.

Frequently asked questions

What are digital frame mockups ?

Digital frame mockups are high-resolution images that allow you to showcase artwork, prints, posters, photos, and designs in a realistic setting. Simply insert your design into the mockup to preview how it will look framed in a real space. It's a digital file.

How do I use a mockup ?

It's simple: Open the PSD in Photoshop or Photopea and double-click on the corresponding frame layer ("Your design here"), drag your poster onto it. Then type Ctrl+S or save and your art will appear !

For the ZIP files, right click and unzip.

What software do I need?

You can use:

  • Adobe Photoshop (recommended),
  • Photopea (free)

  • Canva (but only with JPG, you will not have the smart layers and shadows will not appear)

File details are included on each product page.

Are these physical products?

No. All products on this website are digital downloads only.

No physical frames, prints, or artwork will be shipped.

How do I download my files?

After completing your purchase, you’ll instantly receive a download link for your mockup files.

You will also receive a confirmation email with access if needed.

What file formats are included?

Most frame mockups come as:

  • JPEG (not customizable)
  • PSD files with smart objects

File formats are listed on each product page.

Can I use the mockups for commercial projects?

Yes, but usage depends on the license you select at checkout:

  • Standard License: one brand / one client usage
  • Extended License: unlimited commercial usage

Full license terms are provided before purchase.

What if I entered the wrong email or download information?

You are responsible for entering accurate order information at checkout.

If incorrect contact details prevent delivery, please reach out with your order number for assistance.

Do you offer custom mockups?

Not at this time, but you can reach out with specific requests at:

📩 soleilhome@outlook.fr

Are support questions answered?

Yes. If you experience a technical problem, please email support with screenshots and details.

Issues related to personal taste or creative style are not considered technical issues.

📩 soleilhome@outlook.fr